Vyopta, the global leader in digital collaboration and experience optimization, has officially announced the launch of significant enhancements for its monitoring and analytics capabilities. Aimed at strengthening the benefits and value that boost collaboration and meeting space utilization, these new upgrades are understood to include Location-based Reporting and Monitoring enhancements, User Experience Score Components Visualizations, Voice telephony Call Merge Logic improvements, and Space Insights Partner support  for the likes of Logitech, Poly, Neat. Talk about each of the given component on a slightly deeper level, we begin with Vyopta’s Location-Based Reporting and Monitoring enhancements that had the company improving upon its Space Insights application. This Vyopta did by providing a more intuitive analysis through physical location and other meaningful attributes. As a result of it, the company’s customers can now effectively leverage the new introductions to create detailed utilization dashboards and reports by building, city, room type (like huddle spaces and conference rooms), capacity, and more. Beyond that, the stated upgrades in this area include more automation of data collection/processing, and location attributes within monitoring, something which should allow users to route real-time alerts directly to the appropriate on-site people in IT and/or Facilities/Real Estate support. Not just that, they also bring to the fore a point-and-click interface for intuitive customization of room attributes, making the generation of valuable insights significantly easier.
Next up, we must get into Vyopta’s Enhanced User Experience Score Visualizations. Providing an interesting follow-up to the company’s successful launch of a User Experience Score functionality, which came back in 2023, the development ensures that advanced visualization components are now available on Vyopta’s plant. This means administrators can, from here onwards, break down and view each of the six independent category values over time, supplying a clearer understanding in regards to how collaboration technology issues impact user experience and engagement. On top of that, such an upgrade also equips organizations with powerful insights to diagnose and address changes in user experience more effectively. Moving on to Vyopta’s Improved Call Merge Logic, it can be expected to contribute rather immensely towards addressing the complexities attached to enterprise voice telephony systems, systems that often involve a mix of on-premises and cloud infrastructure. More on the same will reveal how improved logic intelligently learns call patterns and adjusts merge logic based on actual utilization so to provide a more accurate view of call statistics across infrastructure and cloud systems. Apart from that, there is available an assortment of manual tagging options that can allow for more precise adjustments, and therefore, ensure a comprehensive understanding of voice telephony performance.
“We are excited to introduce advanced visualization components that allow customers to dissect and analyze each of the six independent category values over time,” said Jonathan Sass, Vice President of Product at Vyopta. “This enhancement provides organizations with a clearer understanding of how collaboration technology issues affect user experience and equips them with powerful tools to diagnose and address these changes more effectively.”
Rounding up highlights is an Expanded Space Insights Partner Support, meaning Vyopta’s Space Insights now includes dedicated assistance for greater number of technology partners, including Logitech, Poly, and Neat. This expansion, on its part, enriches real-time occupancy and people count data, offering a complete view of space utilization and occupancy trends across office buildings.
“By adding Logitech, Poly, and Neat support to our Space Insights, we are enhancing the depth of real-time occupancy and people count data. This expansion, alongside our existing support for Cisco endpoints, offers a comprehensive view of space utilization and improves our customers’ ability to analyze meeting room usage across a wider range of technology options, especially of Microsoft Teams Rooms and Zoom Rooms,” said Sass.
Currently operational in more than 20 different countries, Vyopta’s rise up the ranks stems from helping organizations achieve exceptional collaboration user experiences and optimize their technology and real estate investments. The company’s excellence in what it does can also be understood once you consider it has, thus far, empowered well over 60 million people collaborate better.
