Technology is constantly upgrading every existing industry with its power and creating new opportunities every day. The construction industry responded positively even during the pandemic and has come out strong in recovery. ISN is a company that offers contractor and supplier information management services. ISNetworld is a platform that serves as a forum for sharing industry best practices, benchmarking performance, offering data insights among its members, and helping decision-makers, ensure contractor and supplier risk is evaluated and monitored. The company support safe and sustainable business solutions in industries that supply essential products and services worldwide.
ISN collects and reviews health, safety, quality, insurance, training, cybersecurity, and ESG information for contractors and suppliers in ISNetworld. The platform allows contractors and suppliers to simultaneously complete multiple hiring clients’ qualification requirements, reducing repetitious work and saving time and resources. Information, such as safety statistics, written programs, and training, can be submitted through the platform on a company, project, site, and employee level. Documents submitted in ISNetworld are reviewed by ISN’s Review and Verification Services Team against regulatory and Hiring Client requirements.
Through ISNetworld, Hiring Clients can search through all contractor and supplier subscribers to find those that meet their requirements. This allows contractors and suppliers to grow their businesses and make new Hiring Client connections for no additional fee. ISN also hosts networking events for ISN Hiring Clients, contractors, and suppliers. Interactive tools in ISNetworld, such as ISN Analytics, provide Hiring Clients a holistic view of their contractors’ and suppliers’ information in a collection of dashboards. The analytics dashboards give access to on-demand aggregate data for both high-level overviews and in-depth reviews to help drive insight generation and action. In addition to self-service tools, ISN provides individualized analyses based on Hiring Clients’ contractor and supplier data to offer personalized recommendations for program and contractor management enhancements on an ongoing basis.
With a team of more than 560 employees worldwide, ISN supports customers in more than 85 countries from 12 global offices. In 2020, Blackstone announced a significant minority investment in ISN to help fuel its continued growth through product innovation and expansion. Headquartered in Dallas, ISN has additional offices in Los Angeles, Midland, New York, Calgary, Montréal, Toronto, Mexico City, London, Perth, Sydney, and Auckland. Its 12 global offices serve the rising demand for its enterprise solution that supports safe, sustainable, and effective supply chains. ISN’s award-winning customer service team provides 24-hour support during the business week to customers in more than 85 countries through customer service centers in Dallas, London, and Sydney. Customers receive unlimited support from ISN by phone, chat, and web forms, which is critical to ISN’s success in supporting more than 14 million individuals and 10,000 job sites worldwide.
In 2021, ISN received the International Customer Service Standard 2020:2025 (ICSS) certification with gold status by the Customer Service Institute of America (CSIA). The accreditation recognizes ISN’s commitment to exceptional service experiences through culture, processes, procedures, training, hiring practices, and daily activities. Before obtaining ICSS certification, ISN has been recognized by the International Council of Customer Service Organizations (ICCSO), Customer Service Institute of America (CSIA), Stevie Awards, and Customer Contact Week for its excellence in customer service.
In 2021, ISN brought more than 2,700 individuals together to share best practices and industry initiatives across 30 industry-focused roundtable events. “Our team of industry experts continues to grow. In 2021, we hired nearly 150 new employees, including subject matter experts in sustainability, safety, ESG, cybersecurity, and product development,” says Brian Callahan, President and Chief Operating Officer at ISN. “We also continued our commitment to community service by supporting more than 80 causes and organizations worldwide through our charitable giving and matching programs,” he added.
