XOi, a leading provider of technician-focused technology solutions for commercial and residential field service companies, has officially announced the launch of two new solutions in Premium Insights and XOi Advisor. According to certain reports, both the tools arrive on the scene with an ability to leverage XOi’s industry-leading catalog of jobsite data to help field service FSPs, Distributors, and OEMs access comprehensive insights on how to maximize asset knowledge and performance throughout the equipment lifecycle. More on the same would reveal that these solutions are also capable of using artificial intelligence, as well as the deepest data set in the HVAC field service industry to deliver unprecedented actionable insights that again help stakeholders and decision-makers learn the mechanics involved in maximizing efficient uptime, identifying potential revenue, and driving productivity and growth. Another detail we cannot go without mentioning here would reveal that the new Premium Insights and Advisor tools are well-equipped to pull data from any customer dataset, regardless of whether it be captured in XOi, FSM, or any other customer management tool. Once collected, these tools can then clean and enrich it with more 50 bonus data points, such as refrigerant types, heat types, and filter size. Furthermore, thanks to their AI reporting functionality, they can produce a clear, actionable deliverable, which on its part, is to provide the necessary intelligence for unlocking new, highly strategic, repeatable, and monetizable applications. As for what these applications happen to be at launch, they include tracking regulations and compliance, proactively planning the purchase of parts and wider material inventory, and preparing for staffing needs.
“For more than a decade, our passion for empowering technicians has driven us to build the most comprehensive repository of equipment and jobsite data available,” said Aaron Salow, founder and CEO of XOi.”We’re allowing every stakeholder in the field service ecosystem to fully engage and activate that data to have granular, real-time insights that they can immediately employ to evolve and elevate their business. These tools will empower the industry in ways we’ve never experienced before.”
Hold on, there are more of such applications in play, considering we still haven’t acknowledged the way that AI-driven deliverable will enable users to identify gaps in technician training, align technician skill sets with how efficiently assets are performing, manage equipment lifecycle, and proactively formalize capital-centered plans for companies focused on decarbonization, electrification, and ESG reporting.
“Consistent, accurate, and comprehensive data collection from the jobsite is critical for any technology tool to have a real impact in the field service industry,” said Salow. “With our new enhancements, business owners now have a platform to take all of their organically collected, unstructured data, and turn it into organized, actionable insights. The Premium Insights and Advisor tools will help business owners centralize, understand and leverage the data technicians are continually compiling on the job. These product enhancements separate our customers from their competitors, and give them a specific technology advantage.”
Founded in 2013, XOi’s rise stems from providing a technological hub in which every part of the job links up seamlessly to facilitate a transparent experience for the OEM, contractor, technician, and customer. Given this very capability, the company is currently well-positioned to provide remote support, visual documentation, training resources, asset and team management functions, a comprehensive knowledge base, and immediate revenue-producing insights that are based on data generated by both current and historical projects.
“The ability to have a wealth of knowledge about our customer’s assets, simply by XOi enriching the data, allows the PremiStar team to capitalize on valuable opportunities and price service agreements more intelligently.” said Mike Harris, Senior Vice President at PremiStar. “With the addition of XOi Advisor, these agreements and opportunities are even more tactical to include a proactive approach to regulatory compliance, sustainability, and parts ordering and availability.”
